DemandWorkforce Privacy Policy

Last Updated: August 14, 2018

Thank you for using DemandWorkforce!

This Privacy Policy describes how we collect, use, and process information, including personal information, in conjunction with your access to and use of the mobile software application and website (the “DemandWorkforce Platform”).

When this policy mentions “DemandWorkforce,” “we,” “us,” or “our,” it refers to the DemandWorkforce company that is responsible for your information under this Privacy Policy (the “Data Controller”).

  • If your Country of Residence is the United States, the Data Controller is DemandWorkforce, LLC.


There are two general categories of information we collect.

1.1 Information You or Others Give to Us.

  • Personal Information Given to Us. The DemandWorkforce Platform obtains personal information provided from your employer when you download and register the application. This information is necessary for the adequate performance of the terms of service between you and us and to allow us to comply with our legal obligations to others. When you download the application, register with us, and use the DemandWorkforce Platform, we are provided with your first and last name, email as a user name, professional qualifications, worksite and administrative rights.

  • Communications with DemandWorkforce and other Users. When you use the DemandWorkforce Platform to communicate with other Users, we collect information about your communication. We also collect transaction-related information, such as when you when you accept or reject shifts.

  • Other Information You Give Us. You may choose to provide us additional information when you fill in a form, update or add information to your DemandWorkforce account, respond to surveys or use other features of the DemandWorkforce Platform.

1.2 Information We Automatically Collect from Your Use of the DemandWorkforce Platform.

When you use the DemandWorkforce Platform, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the DemandWorkforce Platform.

  • Usage Information. We collect information about your interactions with the DemandWorkforce Platform such as the pages or content you view and other actions on the DemandWorkforce Platform.

  • Log Data and Device Information. We automatically collect log data and device information when you access and use the DemandWorkforce Platform. That information includes, among other things: details about how you’ve used the DemandWorkforce Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and cookie data.

  • Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the DemandWorkforce Platform or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, the DemandWorkforce Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.

  • Location Information: The DemandWorkforce Platform collects limited, but not precise information about the location of your mobile device when in use.


We use, store, and process information, about you to provide, understand, improve, and develop the DemandWorkforce Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

2.1 Provide, Improve, and Develop the DemandWorkforce Platform.

  • Enable you to access and use the DemandWorkforce Platform.

  • Enable you to communicate with other Users.

  • Operate, protect, improve, and optimize the DemandWorkforce Platform and experience, such as by performing analytics and conducting research.

  • Provide customer service.

  • Send you service or support messages, updates, security alerts, and account notifications.

  • To operate, protect, improve, and optimize the DemandWorkforce Platform and experience, and personalize and customize your experience we conduct profiling based on your interactions with the DemandWorkforce Platform.

We process this information given our legitimate interest in improving the DemandWorkforce Platform and our Users’ experience with it, and where it is necessary for the adequate performance of the contract with you.

2.2 Create and Maintain a Trusted and Safer Environment.

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.

  • Conduct security investigations and risk assessments.

  • Verify or authenticate information or identifications provided by you.

  • Comply with our legal obligations.

  • Resolve any disputes with any of our Users and enforce our agreements with third parties.

  • Enforce our License Agreement and other policies.

We process this information given our legitimate interest in protecting the DemandWorkforce Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.


3.1 With Your Consent.

By using the DemandWorkforce Platform, you are consenting to our processing of personal information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand-held mobile device or using or interfacing with information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.

3.2 Sharing between Users.

To help facilitate shifts or other interactions between users, we may need to share certain information with other users, as it is necessary for the adequate performance of the contract between you and us, as follows: When shift requests are accepted or rejected your first name and last name will be displayed as part of the procedure for filling requests. No other personal information is exchanged or shared with other non-employer Users.

3.3 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.

DemandWorkforce may disclose your information, as provided by you or your employer, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against DemandWorkforce, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our Users to legal liability, (iv) to enforce and administer our License Agreement or other agreements with Users, or (v) to protect the rights, property or personal safety of DemandWorkforce, its employees, its Users, or members of the public.

Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon DemandWorkforce’s property, its Users and the DemandWorkforce Platform. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that User about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.

3.4 Service Providers.

DemandWorkforce may use third party service providers to help us provide services related to the DemandWorkforce Platform. However, only aggregated, anonymized data is periodically transmitted to external services to help us improve the DemandWorkforce Platform and our service. We will share your information with third parties only in the ways that are described in this privacy statement. We may disclose Personal Information and automatically collected information with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. For example, service providers may help us: (i) perform product development, maintenance and debugging, (ii) allow the provision of the DemandWorkforce Services through third party platforms and software tools (e.g. through the integration with our APIs), or (iii) provide customer service and advertising. These providers have limited access to your information to perform these tasks on our behalf, and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.

DemandWorkforce may need to share your information, including personal information, in order to ensure the adequate performance of our service.

3.5 Corporate Affiliates.

To enable or support us in providing the DemandWorkforce Platform, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.

3.6 Business Transfers.

If DemandWorkforce undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.7 Aggregated Data.

We may also share aggregated information (information about our Users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.


4.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the DemandWorkforce Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

These activities are carried out based on DemandWorkforce's legitimate interest in ensuring compliance with applicable laws and our License Agreement preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.


The DemandWorkforce Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third-Party Partners”). DemandWorkforce doesn’t own or control these Third-Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, DemandWorkforce, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.


You may exercise any of the rights described in this section before your applicable DemandWorkforce Data Controller by sending an email to Please note that we may ask you to verify your identity before taking further action on your request.

6.1 Managing Your Information.

You may access and update some of your information through your Account settings. You are responsible for keeping your personal information up-to-date.

6.2 Rectification of Inaccurate or Incomplete Information.

You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your DemandWorkforce Account).

6.3 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

6.4 Data Retention and Erasure.

We generally retain your personal information for as long as is necessary for the performance of the Service and to comply with our legal obligations. If you no longer want us to use your information to provide the DemandWorkforce Platform to you, you can request that we erase your personal information and close your DemandWorkforce Account. Please note that if you request the erasure of your personal information:

  • We may retain user provided information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a DemandWorkforce Account for fraud or safety reasons, we may retain certain information from that DemandWorkforce Account to prevent that User from opening a new DemandWorkforce Account in the future.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, DemandWorkforce may keep some of your information for tax, legal reporting and auditing obligations.

  • Information you have shared with others (e.g., reviews, postings) may continue to be publicly visible on the DemandWorkforce Platform, even after your DemandWorkforce Account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.

  • Because we maintain the DemandWorkforce Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6.5 Withdrawing Consent and Restriction of Processing.

Where you have provided your consent to the processing of your personal information by DemandWorkforce you may withdraw your consent at any time by uninstalling the application or by sending a communication to DemandWorkforce specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of DemandWorkforce override your own.

6.6 Objection to Processing.

In some jurisdictions, applicable law may entitle you to require DemandWorkforce not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing DemandWorkforce will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.

Where your personal information is processed for direct marketing purposes, you may, at any time ask DemandWorkforce to cease processing your data for these direct marketing purposes by sending an e-mail to

6.7 Lodging Complaints.

You have the right to lodge complaints about the data processing activities carried out by DemandWorkforce before the competent data protection authorities.

6.8 California & Vermont Residents.

DemandWorkforce will not share information it collects about you with its affiliates or third parties (both financial and non-financial), except as required or permitted by your state’s law.

6.9 California Privacy Rights.

California law permits Users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties. See the “Contact” section for where to send such requests. DemandWorkforce does not share personal information with third parties for their own direct marketing purposes without your prior consent. Accordingly, you can prevent disclosure of your personal information to third parties for their direct marketing purposes by withholding consent.


We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your DemandWorkforce Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your DemandWorkforce Account, please contact us following the instructions in the Contact Us section below.


DemandWorkforce reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the DemandWorkforce Platform and update the “Last Updated” date at the top of this Privacy Policy. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the DemandWorkforce Platform will be subject to the revised Privacy Policy.


If you have any questions or complaints about this Privacy Policy or DemandWorkforce’s information handling practices, you may email us or contact us at:

  • For persons whose Country of Residence is the United States: DemandWorkforce, LLC., Legal Department, 345 Diversion Street, Suite 410, Rochester, MI 48307.